{"id":1676,"date":"2012-06-05T07:46:57","date_gmt":"2012-06-05T12:46:57","guid":{"rendered":"http:\/\/www.wiredprairie.us\/blog\/?p=1676"},"modified":"2012-06-05T07:46:58","modified_gmt":"2012-06-05T12:46:58","slug":"do-your-support-organization-a-favor-create-better-error-messages","status":"publish","type":"post","link":"https:\/\/www.wiredprairie.us\/blog\/index.php\/archives\/1676","title":{"rendered":"Do your support organization a favor: create better error messages!"},"content":{"rendered":"

From Adobe Illustrator CS6:<\/p>\n

\"SNAGHTML11cdf257\"<\/p>\n

While it\u2019s possible that Adobe has a codified error database for \u201cCANT\u201d \u2026 it would seem more likely that someone will need to search through source code to find out what operation cannot complete. <\/p>\n

(To fix the above problem, I reset the settings for Illustrator by running as admin and holding down CTRL+SHIFT+ALT. Illustrator starts in a weird mostly not working state, but after shutting down that instance and restarting normally, the error went away).<\/p>\n

This one is slightly better:<\/p>\n

\"SNAGHTML11cffc55\"<\/p>\n

Although, in a clean install of CS6, I don\u2019t know why I\u2019m getting this error. <\/p>\n

Photoshop upon first run was giving me an error message:<\/p>\n

\n

Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the "Properties" command in the Windows Explorer to unlock the file.<\/p>\n<\/blockquote>\n

You\u2019ll note that it mentions a file being locked, but no clear action to take because of this issue.<\/p>\n

Here\u2019s what apparently is one cause of this error:<\/p>\n

A non-default installation of Windows (or Macs), where your temporary and user folders are not on the installation disk for Photoshop. In my case, I have 3 disks in my computer:<\/p>\n

    \n
  1. SSD  < Apps installed<\/li>\n
  2. 600GB HD  < Users, temporary<\/li>\n
  3. 600GB HD < Virtual Machines, backups, etc.<\/li>\n<\/ol>\n

    Photoshop (and Illustrator as well actually) try to create the scratch folder on the primary drive, even when they don\u2019t have permission to do so. I changed the setting by:<\/p>\n

      \n
    1. Run Photoshop as Administrator<\/li>\n
    2. Immediately hold CTRL+ALT+SHIFT.<\/li>\n
    3. Photoshop will ask if the Settings should be reset. Answer OK.<\/li>\n
    4. Go to Edit > Preferences > Performance<\/li>\n
    5. Make changes to Scratch Disks:
      \"SNAGHTML11d999cc[4]\"<\/a><\/li>\n
    6. Click OK and Exit Photoshop<\/li>\n
    7. Restart normally.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      From Adobe Illustrator CS6: While it\u2019s possible that Adobe has a codified error database for \u201cCANT\u201d \u2026 it would seem more likely that someone will need to search through source code to find out what operation cannot complete. (To fix the above problem, I reset the settings for Illustrator by running as admin and holding […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[4,8],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pd5QIe-r2","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":1016,"url":"https:\/\/www.wiredprairie.us\/blog\/index.php\/archives\/1016","url_meta":{"origin":1676,"position":0},"title":"Silverlight vs. Flash vs. Photoshop Text Rendering","date":"March 24, 2010","format":false,"excerpt":"Curious about text rendering characteristics between Flash 10, Silverlight 4.0 and Photoshop, I created two small applications, one in Flash CS 4, and one in Visual Studio 2010. The Silverlight 4.0 tests are using the release candidate which was current as of March 23, 2010. I used Times New Roman\u2026","rel":"","context":"In "Coding"","img":{"alt_text":"image","src":"https:\/\/i0.wp.com\/www.wiredprairie.us\/blog\/wp-content\/uploads\/2010\/03\/image_thumb.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":646,"url":"https:\/\/www.wiredprairie.us\/blog\/index.php\/archives\/646","url_meta":{"origin":1676,"position":1},"title":"Announcement: SnugUp updated","date":"January 8, 2009","format":false,"excerpt":"I created a medium sized .NET WPF based application a while back which helps keep a series of folders with images synchronized to SmugMug with one click of a button. I just made a few fixes in the past couple of days and uploaded a new version. Changes: Fixed error\u2026","rel":"","context":"In "General"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.wiredprairie.us\/blog\/wp-content\/uploads\/2009\/01\/image1.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":301,"url":"https:\/\/www.wiredprairie.us\/blog\/index.php\/archives\/301","url_meta":{"origin":1676,"position":2},"title":"Adobe PDF files, not printable anymore?","date":"June 2, 2008","format":false,"excerpt":"Just announced .... Acrobat 9 includes support for embedded Flash (SWF) content. The Flash content, as suggested by the AEC Product Manager here, could be video, audio, presentations, etc. It's interesting to me that a file format that (maybe incorrectly on my part) always suggested, \"WYSIWYG\" no matter where you\u2026","rel":"","context":"In "Software"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":871,"url":"https:\/\/www.wiredprairie.us\/blog\/index.php\/archives\/871","url_meta":{"origin":1676,"position":3},"title":"Time for JavaScript.NEXT","date":"December 2, 2009","format":false,"excerpt":"OK, I\u2019ll admit that HTML 5, when it becomes a true standard and the common browsers implement it and all of CSS 3 that we won\u2019t need as many browser plug-ins for doing rich interactive applications anymore. We could ditch Microsoft\u2019s Silverlight and Adobe\u2019s Flash and not look back. But,\u2026","rel":"","context":"In "Coding"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":184,"url":"https:\/\/www.wiredprairie.us\/blog\/index.php\/archives\/184","url_meta":{"origin":1676,"position":4},"title":"Free Adobe DNG Viewer For Windows … soon","date":"May 5, 2008","format":false,"excerpt":"Adobe claims they are finally going to release a DNG file viewer for Windows. I've been itching to try that format as a replacement for the NEF files that are produced by my Nikon ... but I and my wife still use Windows Live Photo Gallery, which doesn't have a\u2026","rel":"","context":"In "Photography"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.wiredprairie.us\/blog\/wp-content\/uploads\/2008\/05\/image-thumb1.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2241,"url":"https:\/\/www.wiredprairie.us\/blog\/index.php\/archives\/2241","url_meta":{"origin":1676,"position":5},"title":"TS2688 with TypeScript, React Native, and MobX","date":"March 1, 2018","format":false,"excerpt":"To\u00a0preserve my sanity if I should run into this again....\u00a0 I created a React Native project, ejected it, and then converted it to use TypeScript. Things were going well until I started to use MobX. The following error occurred: node_modules\/mobx\/lib\/utils\/utils.d.ts(1,23): error TS2688: Cannot find type definition file for 'node'. Something\u2026","rel":"","context":"In "Coding"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/posts\/1676"}],"collection":[{"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/comments?post=1676"}],"version-history":[{"count":1,"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/posts\/1676\/revisions"}],"predecessor-version":[{"id":1677,"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/posts\/1676\/revisions\/1677"}],"wp:attachment":[{"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/media?parent=1676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/categories?post=1676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wiredprairie.us\/blog\/index.php\/wpjson\/wp\/v2\/tags?post=1676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}