Currently, I pay around $153 a month and have a 15% discount applied.

The first chat session with Deborah suggested that the discount I was currently receiving (15%) would apply to the entire plan.

I really appreciated the pushy “buy some accessories” at the end of the chat. I hadn’t thought to buy accessories!

The second chat session I had suggested however that the discount would only apply to the data plan (I’d had some doubts about the reliability of the first answer due to some forum posts):

Daphne actually stopped chatting with me – apparently I wasn’t important enough, or she was just trying to gather what accessories I should buy ….

So, here’s how I actually determined the real cost:

Click the “Calculate” button.

The new cost was higher than what we currently pay.

And to be very clear, the discounts typically only apply to the data portion, but you should check using the technique above to be certain before making a switch.