I recently purchased two new IP cameras from
Amazon. The Asante Voyager I and Asante Voyager II. They’re both good cameras with lots
of bells and whistles, and a decent amount of configuration options that should
satisfy both the geeks and a non-geek.
The reason I’m posting this is to potentially help any other new users of these
cameras that may be having a similar problem.
Setup was very simple, until a snag with wifi setup.
To begin, you’ll plug-in the device to an Ethernet jack (yes, you’ll need one of
those!)
There’s a utility shipped on the included disk or available for
download
to help discover the IP address of the camera. It’s ugly as sin (or maybe uglier?),
but effective (or you can use your router if you’d like to find the camera):
(As I’ve already got the camera up, you’ll see something slightly different)
A double click on the corresponding camera launches the default web browser to the
address of the camera. You’ll need the default username and password to access the
web site which is provided in the documentation. If you’re running IE, it will
prompt to install an ActiveX control that provides a much more “live” experience
than you’ll get if you go with the QuickTime option (which is what other browsers
seem to use by default). I hate ActiveX control installs like this, but this one
really does make the experience better.
(The shot above is of our kitchen, it’s quite dark and the camera is in “night” mode
with IR illumination. You’d not be able to identify a stranger in the image, but you
could make out a person or a pet easily enough).
Next, to the network link:
Next, I clicked on wireless in the left side:
After a few moments, the list of wireless access points is displayed in the top. I
selected one of the options and the SSID field is automatically filled in below.
Click [Next Step].
Here’s where the major frustration occurred. The authentication settings.
After spending SEVERAL hours experimenting and grumbling a LOT in my den, I gave up.
I could not get it to work. After countless failures with our household wireless
access points (we’ve got 3), I dug out my old Apple Airport Express so that I could
try lots of things without messing up all of the wireless devices in the house.
Failures. I rebooted that Airport Express about 4 gagillion times.
I wrote support at Asante and for the most part, they did try very hard to help (and
quite rapidly). They tried to replicate what I was experiencing, but couldn’t seem
to duplicate the problem my setup was experiencing: “can not connect.” It was very
frustrating. (Hey, and they even called and stayed late to help! Thanks Roger!)
Without encryption, things worked fine, but with it on, nothing repeatable.
Here’s what I learned:
Because of the crappy way that the web page transmits the password from the web
browser to the device, don’t expect symbols to work with only a few exceptions: !
works, * probably works, and a few others. I lost a number of hours to that issue
before I spelunked and debugged my way through the JavaScript code to discover what
it was not doing with my password that I had expected (encoding it). So, stick with
alphanumerics and a few basic symbols and you should be OK. Do not use colon,
ampersand, slash, backslash, percent, @, … and probably more. Furthermore, passwords
of great length (> 16?) may not work. That I can’t explain, but it happened to me
that they did not work even with only letters.
Also, if you’ve got a wireless access device that supports WPA/WPA2 Personal …
Be sure to use WPA-PSK and TKIP. You’ll likely have MUCH greater success. I could
not get WPA2 to work, period.
With the changes above:
- Password for wifi network simplified
- WPA and TKIP
Everything works like a charm. Both cameras are now setup and being monitored (I’m
still using Blue Iris,
which I’d highly recommend – it works really well (I’ve got it
running on Windows Home Server 2011, has lots of great features and should be priced
at least twice what he’s asking!).
Note that this camera is also manufactured as several other labels:
They all use the same firmware, so problems with one are likely to happen on others.
If you have any questions about the device that aren’t answered on the
manufacturer’s web pages, please post a comment and I’ll see if I can help!